Frequently Asked Questions (FAQ)

1. What types of products do you offer?
We provide a wide range of USA promotional products and corporate giveaways, including custom branded apparel, drinkware, tote bags, office stationery, tech accessories, eco-friendly gifts, corporate gifts, and trade show promotional items. If you don’t find exactly what you need, we can help source or customize it for you.

2. Can I customize the products with my logo?
Yes! Most of our promotional products can be branded with your company logo or business message through printing, embroidery, laser engraving, or other professional decoration methods.

3. What is the minimum order quantity (MOQ)?
The minimum order quantity varies by product, usually starting from 50–100 pieces. Please check the product page or contact our team for details.

4. How long does production take?
Standard production time is 7–14 business days after artwork approval. Rush service may be available depending on the item and order quantity.

5. Do you provide samples before placing a bulk order?
Yes, samples are available for most promotional products. Some are free, while others may have a small fee, which is often refundable upon bulk order placement.

6. What file format do you need for my logo/artwork?
We recommend high-resolution vector files such as AI, EPS, or PDF. If you only have JPEG or PNG, our design team can help convert it for branding use.

7. What are your payment terms?
We accept major credit cards, PayPal, and bank transfers. Full payment is usually required before production unless otherwise agreed with our sales team.

8. Do you ship internationally?
Yes, we ship all across the United States and worldwide. Shipping costs and delivery time depend on the destination and order size.

9. What if I receive damaged or incorrect items?
Please contact us within 7 days of delivery with photos of the issue. We will quickly resolve the problem by replacing, reprinting, or refunding as necessary.

10. How can I place an order?
Simply select your products on our website globalpromosservice.com, request a quote, or contact our customer service team. We’ll guide you through customization, proof approval, payment, and delivery.